Refund policy

Return & Refund Policy

🔄 Diwaar Dost Return & Refund Policy

At Diwaar Dost, your satisfaction is our priority. Every Ghilaaf-e-Kaaba replica is crafted with care. If something isn't right with your order, we're here to help and make the process as smooth as possible.

📦 Return Eligibility

You may request a return if:

  • You received a damaged or defective product.

  • You received the wrong item.

  • The product is unused, unwashed, and in its original packaging and condition.

⏳ Return requests must be submitted within 7 days of delivery.

❌ Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, installed, or displayed.

  • Customized, personalized, or special-order products.

  • Items returned without their original packaging or accessories.

  • Products damaged due to customer misuse or improper handling.

🔁 Return Process

  1. Contact our customer support via WhatsApp with your order number.

  2. Share clear photos or videos showing the issue.

  3. Our support team will review your request within 24 hours.

  4. If your request is approved, we'll provide complete return instructions.

  5. After receiving and inspecting the returned item, we'll proceed with the replacement or refund.

⚠️ Please do not send any product back without receiving confirmation from our support team.

💸 Refund Policy

  • Once your returned item is received and inspected, we will notify you of the outcome.

  • If approved, your refund will be processed within 1–2 working days.

  • Refunds will be issued through a bank transfer or the original payment method, wherever applicable.

🚚 Return Shipping

  • If you received a damaged, defective, or incorrect item due to our mistake, Diwaar Dost will bear the return shipping cost.

  • For other approved return requests, the customer may be responsible for the return shipping charges.

⚠️ Important Notes

  • Returned items must be unused and in their original condition.

  • We reserve the right to decline any return that does not meet the conditions of this policy.

  • Minor color differences caused by lighting, photography, or screen settings are normal and are not considered product defects.

  • Please inspect your order upon delivery and contact us immediately if you notice any issue.

We appreciate your trust in Diwaar Dost and are committed to providing quality products and reliable customer service. If you have any questions regarding returns or refunds, our support team is always happy to assist you.